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Frequently asked questions
Answers to the most common questions about online medical consultations, appointments, payments and privacy.
How do I book a consultation?
Choose and pay for the service, then select a date and time in the calendar. The doctor reviews your request and confirms the appointment afterwards.
What should I prepare?
For a video consultation, you need a stable internet connection, a camera and a quiet space. Have relevant medical documents and a list of current treatments ready.
How long does the consultation last?
The duration is shown on the service page and in the order summary before payment.
How do I pay?
Pay by card on the Stripe payment page. Payment confirmation is not appointment confirmation; the doctor approves the request afterwards.
Will I receive a prescription?
A prescription depends on the medical assessment and applicable conditions. A consultation does not guarantee a medicine will be prescribed or dispensed at a particular pharmacy.
Are all services video consultations?
No. Scheduled consultations use video; other services have their own steps and deliverables, described on the service page.
Can an online consultation replace every in-person visit?
No. If a physical examination or tests are needed, the doctor will recommend an in-person assessment. Online services are not for emergencies.
How is my information used?
Information is used to provide the service. Read the privacy policy for purposes, rights and contact details.
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